Solicitors Regulations Authority

How we reduced customer calls by 86%

ON-DEMAND SERVICES WE PROVIDED
Star Icon

UI Design

Star Icon

User Research

Star Icon

UX Design

Space Man with arms open

The Challenge

The Solicitors Regulations Authority was getting 3,600 calls every two months regarding a popup explaining what 'Opt into bulk renewal'. The text was in a popup and was written in a hard-to-understand way. Even for solicitors, hence the number of calls to the contact centre.

User Interface Design Example

Mission Brief

Reduce the number of calls to the call centre so there didn't need so many call centre people.

Mission success certificate

Mission Success

We reworded the sentence to make it clear what it means to the users. We did user testing to validate if the target audience understood the wording. The results showed 100% of users within the user testing sessions understood what the wording meant. After launch, there was a drop of 86% of calls regarding this matter.

What we produced

No Images Found.

Customer Review

Photo of client
Ready to begin?
Start submitting your UX requests today.
FREE RESOURCE

GET 20 UX TIPS EVERY BUSINESS SHOULD KNOW.

Download our guide and put yourself ahead the space race.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
WE ARE STAGE ONE LTD | 64 Caraway Drive, Wood Hall Park, Swindon, SN2 2RG.
Company number: 12286633 | VAT number: 340372626 | ICO number: ZA749139 | 2019 - 2100. All rights reserved.
Privacy Policy
Terms of service